Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how Pusay88 ("we", "us", "our", "the Operator", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the Pusay88 website at pusay88.cam and all associated services.

Pusay88 is committed to handling personal data responsibly, transparently, and in accordance with recognised international data protection principles. We apply these standards to all players using the platform, including players based across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the broader agreement governing your use of Pusay88.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly — including but not limited to name, email address, date of birth, financial account details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, alteration, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For data collected through the Pusay88 platform, the Data Controller is the Operator of pusay88.cam.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller, under a data processing agreement and strictly in accordance with the Controller's instructions.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "KYC Data" means identity and age verification documents and information collected as part of the Know Your Customer process, including government-issued ID, proof of address, and selfie verification where required.
• "Cookies" means small text files placed on your device by the Pusay88 platform that store session information, preferences, and analytics data.

Data Controller

The Data Controller responsible for your Personal Data collected through the Pusay88 platform is the Operator of pusay88.cam, which is incorporated and holds an international gaming licence. The Operator is not regulated by any Malaysian government authority.

Questions, requests, or complaints relating to the processing of your Personal Data under this Policy should be directed to our data privacy contact as described in Section 15 (Contact Us). We aim to respond to all data-related enquiries within 30 calendar days of receipt.

Data We Collect

Pusay88 collects Personal Data through three primary channels: information you provide directly, information generated automatically through your use of the platform, and information received from third parties such as payment providers and identity verification services.

4.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, residential address, phone number, and chosen username and password when you create an Account.
• KYC Verification Data: Government-issued photo identification (such as a Malaysian MyKad or passport), proof of residential address (such as a recent Maybank, CIMB, or Public Bank statement), and any additional documents requested during enhanced due diligence.
• Payment Data: Bank account details, e-wallet identifiers (Touch 'n Go eWallet, GrabPay, Boost, DuitNow), FPX-linked account references, and cryptocurrency wallet addresses used for deposits and withdrawals. Full card numbers are never stored on Pusay88 servers.
• Communication Data: The content of messages you send to our support team via live chat, email, or any other communication channel, including your contact details and the nature of your enquiry.
• Responsible Gambling Data: Self-exclusion requests, deposit limit configurations, cooling-off period selections, and any disclosures you make about your gambling behaviour through our responsible gambling tools.

4.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, bets placed, session duration, click-stream data, and feature interactions within the platform.
• Transaction Data: Deposit and withdrawal history, bet history, bonus activations, wagering activity, and win/loss records associated with your Account.
• Location Data: Approximate geographic location derived from your IP address, used to apply jurisdiction-based access controls and comply with licensing obligations.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 9.

4.3 Information from Third Parties

• Payment Processors: Transaction confirmation data, fraud signals, and payment method verification results from FPX, DuitNow, and e-wallet providers.
• Identity Verification Providers: Age and identity verification results from KYC service providers used to fulfil our regulatory obligations.
• Fraud Prevention Services: Risk scores, device fingerprint data, and behavioural signals from third-party fraud detection platforms used to protect the integrity of the platform and all Players.

Legal Basis for Processing

Pusay88 processes your Personal Data only where a recognised legal basis exists. The primary bases we rely upon are:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions, including operating your Account, processing deposits and withdrawals, and providing access to games and services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, KYC requirements under our international gaming licence, and responding to lawful requests from competent authorities.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, abuse detection, and improving the quality of our services.
• Consent: Where we rely on your consent for specific processing activities (such as sending you marketing communications or placing non-essential cookies), we will obtain that consent explicitly and separately. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

Pusay88 uses the Personal Data we collect for the following purposes:

6.1 Account Management

To create and maintain your Pusay88 Account, authenticate your identity at login, process deposits and withdrawals via your nominated payment methods (including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, Hong Leong, DuitNow, and FPX), and provide access to all platform features.

6.2 KYC and Compliance

To verify your identity and age prior to processing withdrawal requests, to satisfy AML and counter-terrorist financing obligations under our international gaming licence, and to maintain records as required by applicable regulatory frameworks.

6.3 Platform Operations and Support

To operate the platform reliably, respond to your support enquiries via live chat and email, investigate technical issues, and improve the overall performance and quality of the Pusay88 experience for Malaysian players.

6.4 Fraud Prevention and Security

To detect and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. This includes automated monitoring of transaction patterns and device behaviour.

6.5 Responsible Gambling

To manage and enforce deposit limits, cooling-off periods, and self-exclusion requests; to monitor account activity for signs of problem gambling behaviour; and to provide appropriate interventions in line with our Responsible Gambling commitments.

6.6 Marketing Communications

Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform updates by email or via on-platform notifications. You may opt out of marketing communications at any time by updating your Account preferences or contacting support.

6.7 Analytics and Platform Improvement

To analyse aggregated usage patterns, game performance data, and player behaviour trends in order to improve platform features, optimise game offerings, and enhance the overall Pusay88 experience. Where possible, analytics are performed on anonymised or pseudonymised data.

Data Sharing & Disclosure

Pusay88 does not sell your Personal Data to third parties. We share Personal Data only in the following limited and controlled circumstances:

• Payment Service Providers: We share the minimum necessary financial and identity data with payment processors (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, Maybank, CIMB, Public Bank, RHB, Hong Leong, and cryptocurrency processing partners) to facilitate deposits, withdrawals, and fraud screening.
• KYC and Identity Verification Providers: Identity documents and verification data are shared with third-party KYC service providers solely for the purpose of age and identity verification. These providers are contractually bound to use the data only for the stated verification purpose.
• Game Software Providers: Game studios and software providers who supply casino games available on the platform may receive session-level data necessary to operate the game and calculate outcomes. These providers do not receive your full profile or financial data.
• Fraud Prevention and Security Services: Technical and behavioural data (including IP addresses, device fingerprints, and transaction patterns) may be shared with fraud prevention platforms to protect the platform and all Players.
• Legal and Regulatory Authorities: We will disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally obliged to do so, or where disclosure is necessary to protect the rights, property, or safety of Pusay88, its Players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Data Retention

We retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and compliance obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where deletion is not immediately possible (for example, where data is held in backup systems), we will isolate the data from active processing until deletion is practicable.

Cookies & Tracking Technologies

Pusay88 uses cookies and similar technologies (including web beacons and local storage) to operate the platform effectively, remember your preferences, and analyse platform performance. We categorise cookies as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as session management, login authentication, and security verification. They cannot be disabled without significantly impairing platform functionality. No consent is required for strictly necessary cookies.

9.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gambling tool configurations — so you do not need to re-enter them on each visit. They are placed with your consent and can be disabled without affecting core platform access.

9.3 Analytics Cookies

These cookies collect anonymised or pseudonymised data about how Players use the platform — which pages are visited most, where players enter and exit the site, and how different features are used. This data helps us improve the platform. Analytics cookies are placed only with your consent.

9.4 Managing Cookies

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive warnings about cookies. Please note that disabling certain categories of cookies may affect your experience on the Pusay88 platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.

Data Security

Pusay88 applies appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your browser or app and our servers is protected using TLS (Transport Layer Security) encryption.
• Encryption at Rest: Sensitive data fields — including identity documents and financial account references — are encrypted at rest in our databases using industry-standard encryption algorithms.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data protection training.
• Intrusion Detection: Our platform is monitored around the clock for suspicious activity, including unauthorised access attempts, unusual login patterns, and anomalous data access behaviours.
• Secure Password Storage: Passwords are never stored in plain text. We use strong one-way hashing algorithms with per-account salting to protect Account credentials.

Your Rights

Subject to applicable data protection laws and our legitimate operational and legal obligations, you hold the following rights in respect of your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any Personal Data we hold about you that is inaccurate or incomplete. You may update certain Account details directly from within your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that we may be required to retain certain data to meet legal and regulatory obligations even after Account closure.
• Right to Restrict Processing: You may request that we temporarily restrict processing of your Personal Data while you contest its accuracy or while your objection is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us as described in Section 15. We will respond to all verified requests within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 30 days, and we will notify you accordingly.

Minors & Age Policy

Pusay88 is strictly an adult platform. We do not knowingly collect Personal Data from, or provide services to, any person under the age of 21. Our minimum age requirement is 21 years in line with international responsible gambling standards applicable to the Malaysian market.

We implement a combination of age declaration at registration and KYC identity verification to detect and prevent underage access. Where any doubt exists regarding a Player's age, the Account will be suspended pending documentary proof of age.

International Data Transfers

As an internationally operated platform, Pusay88 may transfer your Personal Data to servers, service providers, and operational entities located outside of Malaysia. Such transfers may occur in connection with Account management, KYC verification, payment processing, fraud prevention, and platform infrastructure.

Where Personal Data is transferred internationally, Pusay88 takes appropriate steps to ensure that an adequate level of protection applies to your data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised under applicable frameworks;
• Using standard contractual clauses or equivalent safeguards in agreements with Data Processors located in jurisdictions that may not have equivalent data protection laws;
• Implementing technical security measures (encryption, access controls) that apply regardless of the location of data processing.

By using the Pusay88 platform, you acknowledge and consent to the transfer of your Personal Data as described in this section.

Policy Amendments

Pusay88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform operations. When we make material changes to this Policy, we will notify registered Players via an on-platform notification or email to the address on file, prior to the changes taking effect where reasonably practicable.

The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Pusay88 platform following any update to this Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or want to raise a concern about how your Personal Data is being handled, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the Pusay88 platform. Live chat is the fastest route to our support and data privacy team for general queries.
• Email (plain text — not a link): support@pusay88.cam — for formal data rights requests, privacy complaints, and written correspondence. We aim to acknowledge receipt within 48 hours and to provide a substantive response within 30 calendar days.

Our support team serves players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, Shah Alam, and beyond — in English, around the clock.